As a business owner, you know that acquiring new customers is important for growth. But what about retaining your existing customers? Customer retention is just as crucial, if not more so,

Relationship Marketing

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Customer Service Excellence: Assess and Elevate Your B2B Game

"We see customers as invited guests to a party, and we are the hosts. It's our job to make the customer experience a little bit better." — Jeff Bezos How would

by Yvonne A Jones

Personal Business Coaching

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Building on the Foundation of Customer Service Excellence

The year I turned 16 years old was a momentous one for me. Four months after turning 16, I graduated from High School. Six weeks later I was hired by the

by Yvonne A Jones

Relationship Marketing

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Why Customer Service is Important in Retail

Customer Service Management in Retail Imagine that you walked into a store on a bright, sunny afternoon. There are two young, female employees and each is working with a customer. There

by Yvonne A Jones

Retaining Existing Customers: Strategies for Success

Customer Service Excellence: Assess and Elevate Your B2B Game

Building on the Foundation of Customer Service Excellence

Why Customer Service is Important in Retail